The new HochschoberN

The current COVID regulations relating to the accommodation providers apply (as of January 6th, 2022). We reserve the right to take measures to ensure the greatest possible safety for our guests and employees that go beyond the legal framework and requirem-ents. We will update these measures on an ongoing basis in accordance with the current situation.

****** BREAKING AND IMPORTANT NEWS: ******

Entry into Austria NEW from December 20th, 2021:

To curb the Omikron variant, Austria will tighten its entry regulations from December 20, as announced by the Ministry of Health. For the time being, only people who have valid 2G proof are allowed into the country. In addition, they must provide evidence of a booster vaccination. If you do not have this, you have to present a negative valid PCR test.

There are exceptions for children, which you can read on the information pages of the Ministry of the Interior.

https://www.oesterreich.gv.at/en/themen/coronavirus_in_oesterreich/pre-travel-clearance.html

Safe hospitality at Hochschober -
the details

1. Current terms of cancellation

If you are not allowed to come to us due to official restrictions regarding the coronavirus, you can cancel or rebook at short notice free of charge for the following reasons:

- You have tested positive for COVID-19 or you have to go into quarantine as a contact person (submission of the official notification).
- You cannot reach us due to official restrictions such as border or hotel closure.
- The current entry regulations apply to foreign guests. These standardize and describe the entry into Austria as well as the return journey to the home country. Please keep yourself informed!

2. „SAfE IS SAfE – Travel insurance

Find more information about the insurance on their website. 
You can find more information about insurance coverage for Covid-19 disease despite the pandemic here.

3. ENTRY INTO AUSTRIA / EXIT FROM AUSTRIA

Together with the opening steps, the Covid-19 entry regulation will be adjusted. In future, this will be based on the EU's ECDC card. Please inform yourself there about the regulations that apply to you. Further information can be found here.

4. THE "OPEN SESAME!" - THE "2 G's"

The current COVID regulations relating to the accommodation providers apply (as of January 6th, 2022). We reserve the right to take measures to ensure the greatest possible safety for our guests and employees that go beyond the legal framework and requirements. We will update these measures on an ongoing basis in accordance with the current situation.

Please make sure that you can provide proof of the 2G required by law for your journey to the Hochschober.

Which evidence applies to the 2G rule?
The following certificates are considered 2-G certificates:

Recovery:
• A recovery certificate is valid for 180 days.
• A medical confirmation is valid for 180 days after an infection with SARS-CoV-2 has expired. This must have been proven by molecular biology (e.g. PCR test).
• An official secretion notice is also valid for 180 days.

Vaccinated:
The EU-compliant vaccination certificate, the yellow vaccination pass, a vaccination card and a printout or PDF (e.g. on the mobile phone) of the data from the e-vaccination pass are valid as proof of vaccination.
• Immunization through two partial vaccinations: After receiving the second vaccination, the validity of the vaccination certificate is 360 days and at least 14 days must have elapsed between the two vaccinations.

From December 6th, this vaccination certificate is valid for 270 days. If you decide to have a vaccination shortly before your arrival, the ordinance provides for a transition period until December 6th within which you are already considered vaccinated if you bring the 1st prick and a valid negative PCR test with you.

Who is exempt from the 2G rule?
The obligation to submit proof of 2G does not apply to people who have no proof of vaccination or recovery and who cannot be vaccinated for health reasons. In such cases, evidence from an authorized body of a negative PCR test, which must not be older than 72 hours, must be presented together with a medical certificate.

REGULATIONS FOR CHILDREN

• Children up to the age of 12 do not need proof of a low epidemiological risk. Children from the age of 12 need appropriate proof of a low epidemiological risk:
  - Upon entry, the 2.5 G rule applies (vaccinated, recovered or PCR test)
  - Analogous to the general framework conditions, for example, 2G proof is required for entry into accommodation, restaurants, sports facilities, leisure facilities, ski lifts or events.

• For school-age children, however, the schools “ninja pass” is equivalent to the 2G proof. If the test intervals are adhered to during the week in accordance with the school regulations (a PCR test at least twice a week), the "Ninja Pass" is also valid on Friday, Saturday and Sunday of the respective week as 2G proof for restaurants and hotels. All adolescents born after August 31, 2006 are considered to be school-compulsory.

• There is a special regulation for the school-free period:
  For children of school age in Austria who can present a valid test certificate during the school-free period from Monday to Friday (at least 2 times a week a PCR test), this is still valid as 2G certificate. All further details on this, in particular on the documentation, are currently being worked out together with the Ministry of Health. The period of validity for antigen tests is 48 hours and for PCR tests 72 hours from sampling.

According to the Ministry of Tourism, this system should also apply to children (up to the age of 15) who travel to Austria and do not have a “ninja pass”.

5. Testing

Every holiday guest (no matter where you're from) can pick up PCR test kits free of charge from participating pharmacies and savings stores. Each person can collect a total of three free tests per week. Anyone wishing to take advantage of this offer must register using the gurgle test system used in Carinthia at test.zmdx.at.
Guests from abroad simply leave the "Social Security Number" field blank. The address of the hotel can also be given for the address.

You can find where these tests can be picked up at the following link: https://coronainfo.ktn.gv.at/EN/kaernten-gurgelt

The tests carried out can be handed in at any SPAR branch (supermarket) or pharmacy for analysis. The result will be communicated digitally (by SMS / email) after approx. 24 hours.

Free test station on the Turracher Höhe

Location: former TV office (on the main road across from the church)

Test days / times
• Monday, Tuesday, Wednesday and Friday from 8 am to 10 am
• Thursday from 4:00 p.m. to 6:00 p.m.
• Closed Saturday, Sunday and public holidays

Test results
antigen test after 15-20 min | PCR after 20-24 hours
Registration on site!

Costs
• Antigen and PCR tests are free of charge for children / guests with an Austrian SV number.
• For foreign children / guests without an Austrian SV number, a fee of € 30,- (PCR test) or € 20,- (antigen test) applies

only CASH PAYMENT possible (ATM on site)

Hotel Hochschober: PCR self-test (using a suction roller)
You can do a PCR self-test for € 25,- at our hotel reception. These tests will be picked up Monday, Wednesday and Friday at 9:00 a.m.
Please take your test the evening before or on the day of collection by 8:30 a.m.

Hotel Hochschober: PCR testing by a test laboratory
Right in the hotel
Tuesday and Thursday mornings. Cost: € 80,- registration at reception the day before.

General test stations
Free of charge with an Austrian social security number. Registration:oesterreich-testet.at
The choice of the test station and the scheduling or registration is only possible online. You will find the next test stations in Feldkirchen, Murau and Tamsweg.

6. SERVICES EXCLUSIVELY FOR HOTEL GUESTS

We ask for your understanding that until further notice we are offering all of our services exclusively for our overnight hotel guests.

Unfortunately, we are currently unable to serve food or drinks for à la carte guests. The “HochschoberN for a day” with breakfast is also affected. We sincerely hope that we will soon be able to be the hospitable and open house for you again!

The curfew is set at 10 p.m. Consumption options are only possible when seated, not while standing.

7. Check-In

At the reception we have structurally separated the check-in and check-out areas in order to keep a better distance and provide you with the best possible care. We are also now offering SmartCheck-In. With this tool you can announce your details online from home in advance and then easily check in via tablet when you arrive.
Each guest receives the information in advance personally with our anticipation e-mail.

8. FFP2 MASKs

In all hotel interiors - wherever you move - the FFP2 mask requirement applies. You can also purchase these in our on-site shop. Exceptions are the situations where you take a seat at the table or go to rest on a lounger, for example.
Common sense says that wearing a mask is unreasonable when swimming or in the hot air or steam cabins. Please keep your distance from other people as much as possible during all activities.

Do children, toddlers and babies also have to wear an FFP2 mask or mouth and nose protection?
Mouth and nose protection is only mandatory for children from their 6th birthday. If an FFP2 mask is required, this only applies from the age of 14. Children under 6 years of age do not need to wear a mask.

9. VENTILATION DEVICES / FRESH AIR SUPPLY

The goal is to bring as much outside air into rooms as is reasonably possible. This air exchange takes place through natural ventilation (windows and doors) as well as through our mechanical ventilation systems (air conditioning systems - RLT systems).
Our mechanical ventilation systems are maintained and looked after by the Heizbösch company. The mechanical ventilation systems have all been checked and updated for Corona standards to reduce the virus load.

10. Hygiene in the room

The daily room cleaning was adapted to the new standards and developed together with our hygiene partner. Our chambermaids work with detergents containing disinfectants. The laundry is washed by a professional company according to the strict hygiene regulations.

You will also find a hygiene set with disinfectant and a guide to "Safe HochschoberN" in your room.

11. Culinary delights

We are very pleased that we can continue to offer you the usual combination of variety at the buffet & creativity from the kitchen for breakfast and dinner in compliance with the new requirements.

Breakfast: 7.30 a.m. to 11.00 a.m.
Lunch: 12.30 p.m. to 3 p.m. in a new combination of prepared dishes and a salad buffet
Dinner: 6.30 p.m. to 8.30 p.m.

12. Wellness area & Spa

You can enjoy our range of massages and cosmetics as usual in compliance with hygiene and safety regulations. We offer all treatments as usual. We would like to point out that one of the "2Gs" must be proven.

Our spacious wellness area with 5000 square meters offers a lot of space and freedom and can be enjoyed as usual. 

We will continue to offer you snacks and drinks at the fountain of youth in compliance with the hygiene and safety rules..

13. Programme of activities

The activity program takes place in small groups (mandatory registration). We would like to point out that one of the "2Gs" must be proven.

14. Childcare

Our children's villa is open as usual and our supervisors are already looking forward to the visit of the little guests.

Please note the following points: Please only bring your child to childcare in HEALTH! After arriving & before leaving the Kindervilla all children must wash their hands.

15. Hygiene measures

Our cleaning and disinfection plan was coordinated on the basis of the current hygiene guidelines of the Austrian Hotel Association.
Disinfection racks are distributed in sensible places throughout the house (restaurant, reception, crystal spa, base camp, wellness area and, above all, elevators). The cleaning intervals are increased. All rooms are also regularly disinfected. All door handles are also disinfected on a regular basis. All cleaning agents contain disinfectants.

16. Check-Out

At the reception we have structurally separated the check-in and check-out areas in order to keep a better distance and provide you with the best possible care.

It is also possible to settle the bill the evening before by 10:00 p.m. or on the day of departure from 7:00 a.m. throughout the day. You can of course make contactless payments or we ask you to refrain from paying with cash at the moment.

17. The Hochschober Team

The 3G rule at the workplace continues to apply to employees of catering businesses (as of January 6th, 2022)

The Hochschober team is committed to its own and third-party protection to comply with hygiene and distance standards and is continuously trained as part of the employee academy. Every employee keeps a daily health diary. We do weekly PCR tests. All employees who have not recovered or have not been vaccinated are fully tested. All employees wear an FFP2 mask.

Around 85% of the employees in the Hochschober team have already been vaccinated or have recovered.

18. What does Hotel Hochschober do in the event of an infection in the hotel?

Should there be a suspected Covid 19 case in the hotel, we have worked out a detailed plan of action together with our companies doctor and the authorities in order to implement the right measures immediately.

Please let me know if you feel unwell or ill. Our reception team is trained and can help you professionally.
The sick person and family members must stay in the room. We will contact our companies doctor immediately. In the event of suspicion, the doctor notifies the health authority. Professional disinfection of the room.

19. Safe in winter

Cable cars & lifts

• The use of the cable cars and lifts is permitted with valid 2G proof (recovery, vaccination).
• Austrian schoolchildren between the ages of 12 and 15 can use the so-called “Ninja Pass”.

FFP2 mask is mandatory in the following facilities

• Cable cars
• public transport
• All Stores
• Taxis

Evidence of Covid vaccination:

• Yellow vaccination card on paper
• Term ELGA system
• Vaccination card from a certified body
• Green Passport
• Validity of vaccination certificate: 9 months

Recovery:

• Recovered patients are considered to have recovered for six months after the infection has expired. The only proof is a secretion certificate (not older than 6 months) or a medical confirmation of an infection.

The staff of the mountain railway carry out controls and are obliged to prohibit persons who do not have any of the 2G rules from going up and down by cable car.

We therefore ask you to comply with the current Covid regulations and follow the instructions of the staff.

In all closed areas, an FFP2 mask (children from the age of 6) must be worn permanently and until further notice. No transport without the mandatory protective mask on the cable cars.
More information can be found here: https://www.turracherhoehe.at/en/covid