The new HochschoberN

The current COVID regulations relating to the accommodation providers apply (as of September 8th, 2021). We reserve the right to take measures to ensure the greatest possible safety for our guests and employees that go beyond the legal framework and requirements. We will update these measures on an ongoing basis in accordance with the current situation.

Safe hospitality at Hochschober -
the details

1. Booking & Arrival

Until further notice we have adjusted the cancellation conditions to the current situation. Should the Covid-19 pandemic lead to local or personal travel restrictions (such as quarantine or ban on entering Austria), no cancellation fees will be charged.

In general we ask you to arrive healthy.

2. „SAfE IS SAfE – Travel insurance“

Find more information about the insurance on their website. 
You can find more information about insurance coverage for Covid-19 disease despite the pandemic here.

3. ENTRY INTO AUSTRIA / EXIT FROM AUSTRIA

Together with the opening steps, the Covid-19 entry regulation will be adjusted. In future, this will be based on the EU's ECDC card. Please inform yourself there about the regulations that apply to you. Further information can be found here.

4. THE "OPEN SESAME!" - THE "3 G's"

The current COVID regulations relating to the accommodation providers apply (as of September 8th, 2021). We reserve the right to take measures to ensure the greatest possible safety for our guests and employees that go beyond the legal framework and requirements. We will update these measures on an ongoing basis in accordance with the current situation.

A 3-step plan will come into force on September 15th. This is based on the layout of the intensive care units.

Level 1 (10% intensive occupancy)
- Antigen tests are only valid for 24 hours instead of the previous 48 hours.
- The FFP2 masks are back! In the Hochschober, all employees and guests wear FFP2 masks!

Level 2 (15% intensive occupancy)
- Living room tests (all self-tests, including those with a digital solution) are no longer considered negative Corona evidence.
- Rapid antigen tests performed by official bodies are still valid (24 hours).

Level 3 (20% intensive occupancy)
- 3G becomes 2G + PCR. This means that in addition to full immunization, only the PCR test is accepted as valid evidence.

IMPORTANT: Only a complete test strategy makes sense. At check-in, we record your test status (remaining period of validity of your test). You have the opportunity to be tested continuously on site in the house and on site!

Our recommendation: You can pick up the self-test free of charge with your e-card at the pharmacy and then simply do the self-test every 24 hours with a digital solution via the platform: https://selbsttest.ktn.gv.at/.

What applies to people who have recovered?
People who were infected with Sars-Cov-2 are exempt from the obligation to test six months after recovery. Proof of quarantine, medical certificate of infection. An antibody test will free you from testing for three months.

What applies to vaccinated people?
From the day of the second vaccination, one is considered fully immunized and thus has a valid "G". The first vaccination does not count any more, except for vaccines that only require one vaccination stab for immunization.

Guests who prove their “G” by means of complete testing will receive a “test pass”. As part of corona prevention, this will be returned upon departure and stored by us.

5. SERVICES EXCLUSIVELY FOR HOTEL GUESTS

We ask for your understanding that until further notice we are offering all of our services exclusively for our overnight hotel guests. Unfortunately, we are currently unable to serve food or drinks for à la carte guests. The “HochschoberN for a day” with breakfast is also affected. We sincerely hope that we will soon be able to be the hospitable and open house for you again!

6. TESTS FOR GUESTS AND EMPLOYEES

The “3-G rule” applies to our employees and our guests. If these have not been vaccinated or have recovered, they are fully tested using PCR, official antigen tests and self-tests.

Test option for guests:

Hotel Hochschober - antigen test € 5, PCR test € 80.
Turracher Höhe - fire station - antigen test € 25 or PCR test € 80.
Testbus Fire department Patergassen → travel time approx. 20 minutes (16.4 km). Free of charge with an Austrian social security number, for guests without Austrian social security the test costs 25 €.

Our recommendation: You can pick up the self-test free of charge with your e-card at the pharmacy and then simply do the self-test every 24 hours with a digital solution via the platform: https://selbsttest.ktn.gv.at/.

Test option for employees

Employees have to get a PCR test once a week and do a digital self-test 4 times a week. The self-test is available in pharmacies. Every employee also receives the self-test from the Hotel Hochschober. The self-test should be carried out at home before starting work. The test model of the self-test with a digital solution is also used here.

7. Check-In

At the reception we have structurally separated the check-in and check-out areas in order to keep a better distance and provide you with the best possible care. We are also now offering SmartCheck-In. With this tool you can announce your details online from home in advance and then easily check in via tablet when you arrive.
Each guest receives the information in advance personally with our anticipation e-mail.

8. FFP2 MASKs

In the Hochschober, all employees and guests wear an FFP2 mask. The distinction between “vaccinated / recovered” and “tested” and the government's incomprehensible line does not seem to make sense to us and does not match our values. Only together can we have a good autumn and winter!

9. VENTILATION DEVICES / FRESH AIR SUPPLY

The goal is to bring as much outside air into rooms as is reasonably possible. This air exchange takes place through natural ventilation (windows and doors) as well as through our mechanical ventilation systems (air conditioning systems - RLT systems).
Our mechanical ventilation systems are maintained and looked after by the Heizbösch company. The mechanical ventilation systems have all been checked and updated for Corona standards to reduce the virus load.

10. Hygiene in the room

The daily room cleaning was adapted to the new standards and developed together with our hygiene partner. Our chambermaids work with detergents containing disinfectants. The laundry is washed by a professional company according to the strict hygiene regulations.

You will also find a hygiene set with disinfectant and a guide to "Safe HochschoberN" in your room.

11. Culinary delights

We are very pleased that we can continue to offer you the usual combination of variety at the buffet & creativity from the kitchen for breakfast and dinner in compliance with the new requirements.

Breakfast: 7.30 a.m. to 11.30 a.m.
Lunch: 12.30 p.m. to 3 p.m. in a new combination of prepared dishes and a salad buffet
Dinner: 6.30 p.m. to 8.30 p.m.

12. Wellness area & Spa

You can enjoy our range of massages and cosmetics as usual in compliance with hygiene and safety regulations. We offer all treatments as usual. We would like to point out that one of the "3Gs" must be proven.

Our spacious wellness area with 5000 square meters offers a lot of space and freedom and can be enjoyed as usual. On 4,000 square meters of the entire outdoor area, the loungers are placed in such a way that you have enough space and privacy.

We will continue to offer you snacks and drinks at the fountain of youth in compliance with the hygiene and safety rules..

13. Programme of activities

The activity program takes place in small groups (mandatory registration). We would like to point out that one of the "3Gs" must be proven.

14. Childcare

Our children's villa is open as usual and our supervisors are already looking forward to the visit of the little guests.

Please note the following points: Please only bring your child to childcare in HEALTH! After arriving & before leaving the Kindervilla all children must wash their hands.

15. Hygiene measures

Our cleaning and disinfection plan was coordinated on the basis of the current hygiene guidelines of the Austrian Hotel Association.
Disinfection racks are distributed in sensible places throughout the house (restaurant, reception, crystal spa, base camp, wellness area and, above all, elevators). The cleaning intervals are increased. All rooms are also regularly disinfected. All door handles are also disinfected on a regular basis. All cleaning agents contain disinfectants.

16. Check-Out

At the reception we have structurally separated the check-in and check-out areas in order to keep a better distance and provide you with the best possible care.

It is also possible to settle the bill the evening before by 10:00 p.m. or on the day of departure from 7:00 a.m. throughout the day. You can of course make contactless payments or we ask you to refrain from paying with cash at the moment.

17. The Hochschober Team

The Hochschober team is committed to its own and third-party protection, compliance with hygiene and distance standards, and is continuously trained as part of the employee academy. Every employee keeps a daily health diary. We do weekly PCR tests. All employees who have not recovered or have not been vaccinated are fully tested. All employees wear an FFP2 mask.

18. Behind the scenes

The same rules of conduct and hygiene apply behind the scenes as well as for our suppliers and visitors to our house. Our suppliers must have a negative Covid-19 test.

19. What does Hotel Hochschober do in the event of an infection in the hotel?

Should there be a suspected Covid 19 case in the hotel, we have worked out a detailed plan of action together with our company doctor and the authorities in order to implement the right measures immediately.

Please let me know if you feel unwell or ill. Our reception team is trained and can help you professionally.
The sick person and family members must stay in the room. We will contact our company doctor immediately. In the event of suspicion, the doctor notifies the health authority. Professional disinfection of the room.